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Q: Do you
take VISA or MasterCard?
A: Yes. We
can accept Visa, MasterCard, Discover, as well as cash or
check. |
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Q: Do you
work on Mac computers?
A: Yes! We do
work on Mac computers for setup, software and networking
issues. The physical repair of Mac’s for hardware
problems should be done by Apple if possible, or their
designated service center. |
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Q: Do you
sell computers?
A:
Yes! We sell new
computers, monitors, networking equipment, and software
for businesses and individuals. We also sell computer
parts for upgrading older equipment and can assemble
higher end gaming computers. We partner with leading
manufacturers to provide highly reliable equipment at
reasonable prices. (See our
Partners tab for more
information). In addition, we offer a full spectrum of
on-site services for businesses purchasing new equipment
ranging from additions to existing networks up to
setting up a new server based network from scratch with
strategies for data protection and remote access. |
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Q: I'm
bringing in my computer for repair. What else do I
bring in with me?
A: For Desktop
Computers you will only need to bring in the tower
itself. For Notebooks or Laptops, please bring in your
A/C Power supply. No monitors, keyboards, mice or power
cords are necessary. The second most important thing to
bring are the Restore and/or Program Disks that came
with the computer (Windows Re-installation CD, Microsoft
Office CD, etc.) These will be used to perform software
maintenance on the computer, if required. |
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Q: Do you
need my Passwords?
A: Login and
Administrator passwords are important to have available
in order to access your computer. Email passwords may
be required for repair and can be obtained later where
required. Changing your passwords periodically,
especially after service, is always recommended. |
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Q: What about
my data, files, documents, etc? Will I lose all of my
information?
A: Every effort is
made to preserve the data on your hard drive; however,
we cannot guarantee your data. The best action you can
take before bringing your computer in for repairs is to
back up your data on a separate medium such as an
External Hard Drive, CD-R,
DVD-R, or a Flash drive. We can back up your data as a
stand alone service if you are not sure how to do it.
We can also help you install and maintain a data backup
system in your home or office. |
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Q: How long
will my repairs take?
A:
Our walk-in customers are
on a first come, first served basis. Typically, your
equipment problems will be diagnosed within 48 hours.
The repair or service may be accomplished in this
timeframe as well depending on the number of computers
currently in the queue. Most repairs are completed in
less than five business days. If a rapid repair is
required, we can move your computer to the front of the
queue for an additional expedite fee. After the initial
diagnoses, you will be contacted and informed of your
options and asked for approval before we proceed
further. (Occasionally, software or a new part may need
to be ordered and shipped for your equipment, which
could add two or three days to the repair process.)
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Q: Is my
computer worth fixing?
A: We are dedicated
to giving our customers an honest assessment of the
value of investing money into an old computer, versus
applying that towards a new computer. In general, it is
not recommended to invest a significant amount of money
to repair a computer more than five years old. However,
some computers that were higher end five years ago can
be upgraded and rejuvenated for additional years of
use. The addition of RAM can make a big difference, as
can a Windows reinstallation. |
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Q: What are
your hours?
A: Monday through
Friday - 10AM to 6PM. The office may be closed at
certain times during the day if we have a heavy on-site
schedule. A call to the office before coming in is
recommended where possible. We can schedule custom
hours in the evening or on weekends for an additional
charge if your schedule demands it. |
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Q: Do you
repair monitors?
A: No. We can
diagnose monitor problems, but because the cost of new
monitors continues to fall, it's usually more cost
effective to purchase a new one with a full warranty. A
new flat screen monitor can clear up a lot of room on
your desk. |
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Q: Do you
repair printers or copy machines?
A: No, a specialist
who deals exclusively with your particular model should
repair your copy machine. Printers can often be
repaired and can be helped by being cleaned and
serviced. Call us for a local repair technician
recommendation, or call B.O.S.S. in Montrose at
249-5064. |
