Frequently Asked Questions....

Q: Do you take VISA or MasterCard? A: Yes.  We can accept Visa, MasterCard, Discover, and PayPal, as well as cash or check.

Q:  Do you work on Mac computers? A:  Yes!  We do work on Mac computers for setup, software and networking issues.  The physical repair of Mac’s for hardware problems should be done by Apple if possible, or their designated service center.

Q:  Do you sell computers? A:  No.  We do not normally sell computers.  However, we do offer services that help you pick a new computer and also help you order it.  After it arrives, we can set it up, configure your internet access, email, and transfer all of your data from your old computer.  We will occasionally build a custom computer for customers who plan to do heavy 3D gaming or demand the absolute fastest computer.

Q: I'm bringing in my computer for repair.  What else do I bring in with me? A: For Desktop Computers you will only need to bring in the tower itself.  For Notebooks or Laptops, please bring in your A/C Power supply. No monitors, keyboards, mice or power cords are necessary. The second most important thing to bring are the Restore and/or Program Disks that came with the computer (Windows Re-installation CD, Microsoft Office CD, etc.)  These will be used to perform software maintenance on the computer if required.

Q: Do you need my Passwords? A: Login and Administrator passwords are important to have available in order to access your computer.  Email passwords may be required for repair and can be obtained later where required.  Changing your passwords periodically, especially after service, is always recommended.

Q: What about my data, files, documents, etc?  Will I lose all of my information? A: Every effort is made to preserve the data on your hard drive; however, we cannot guarantee your data. The best action you can take before bringing your computer in for repairs is to back up your data on a separate medium such as CD-R, DVD-R, or a Flash drive.  We can back up your data as a stand alone service if you are not sure how to do it.  We can also help you install and maintain a data backup system in your home or office.

Q: How long will my repairs take? A: Our walk in customers are on a first come, first served basis. Typically, your equipment will be diagnosed and repaired within 24 to 48 hours.  A full service operating system reinstallation may take longer.  After the initial diagnoses, you will be contacted and informed of your options and asked for approval before we proceed further. (Occasionally, software or a new part may need to be ordered and shipped for your equipment, which could add 2 - 3 days to the repair process.)

Q: Is my computer worth fixing? A: We are dedicated to giving our customers an honest assessment of the value of investing money into an old computer, versus applying that towards a new computer.  In general, it is not recommended to invest a significant amount of money to repair a computer more than five years old.  However, some computers that were higher end five years ago can be upgraded and rejuvenated for additional years of use.  The addition of RAM can make a big difference, as can a Windows reinstallation.

Q: What are your hours? A: Monday through Friday - 10AM to 6PM. The office may be closed at certain times during the day if we have a heavy on-site schedule.  A call to the office before coming in is recommended where possible.  We can schedule custom hours in the evening or on weekends for an additional charge if your schedule demands it.

Q: Do you repair monitors? A: No.  We can diagnose monitor problems, but because the cost of new monitors continues to fall, it's usually more cost effective to purchase a new one with a full warranty.  A new flat screen monitor can clear up a lot of room on your desk.

Q: Do you repair printers or copy machines? A: No, a specialist who deals exclusively with your particular model should repair your copy machine.  Printers can often be repaired and can be helped by being cleaned and serviced.  Call us for a local repair technician recommendation, or call B.O.S.S. in Montrose at 249-5064.